RESERVATIONS

TERMS AND BOOKING CONDITIONS

● Free pick up service is available with notice at least one day prior to the reservation date
  and is subject to availability. Winter season only. Does not include lunches.

●You may make a reservation through our online booking system from 90 days prior to the booking date. (example: December 1 -> September 1) Please contact the store directly via phone or e-mail for reservations beyond 90 days from the date of booking. Thank you.

● Reservations only. (*Winter season, Dinner time only. )

● We require credit card details to secure your reservation.Reservation cannot be held without these details.(*Winter season)

● Online reservations are accepted up to one day prior to the reservation date. (You can check availability online.)
 For reservations on the day, please call the restaurant by phone.  TEL 0136-22-3388
 *Reservations for the Green Season (April - Oct) are accepted by 18:00pm the day before the reservation date.

● Please select the course when you make a reservation.

● To book the table for over 12 people, please send an email to info@robata-naniwatei.com

● Please kindly note that guests are required to vacate the table after 2 hours.

● Booking will not be taken unless contact details such as E-mail address and telephone number,
  whilst you are staying in Niseko, are provided.

● Please let us know in advance if you have any food allergies or dietary restrictions.
  Unfortunately we cannot accommodate gluten allergies.
  We will do our best to accommodate.

● For Safety reasons and for the comfort and convenience of other guests, we are unable to
  cater for children under 4 years old.

● Please kindly note that we cannot guarantee any particular table.

● Cancellation fee: Within 3days prior to booking date, 50% cancellation fee will be charged.
  For no-show and same day cancellations, 100% fee wll be charged.
  This policy also applies to reductions of number of guests in one reservation.